Last Updated: January 1, 2025
Introduction
At Clarity.Tube, we want you to be completely satisfied with our service. This refund policy outlines the conditions and process for requesting refunds for our Chrome extension subscriptions.
Trial Period
All new subscriptions come with a 7-day free trial period. During this time, you can explore all features available in your chosen plan with no commitment. Your payment method will not be charged until the trial period ends.
Refund Eligibility
- Within 7 days of first payment: Full refund available if service usage is minimal (less than 10 video analyses)
- Technical issues: Full refund if service unavailable due to technical problems (excluding AI processing limits)
- Service discontinuation: Prorated refund for remaining subscription period minus consumed AI resources
- Billing errors: Full refund for any incorrect charges
- Free trial usage is not eligible for refunds or compensation
Non-Refundable Cases and Service Usage
- After 7 days of subscription payment
- If service usage (API calls, video analysis) exceeds 50% of subscription value
- Partial refunds may be issued with deduction of consumed AI processing costs
- Violation of Terms of Service
- Abuse of service features
- Multiple refund requests from same account
How to Request a Refund
- Contact Support
- Email: [email protected]
- Include your account email and order number
- Briefly explain your reason for requesting a refund
- Verification Process
- We'll verify your account and purchase details
- Review eligibility based on our refund policy
- Check for any technical issues reported
- Refund Processing
- Approved refunds processed within 5-7 business days
- Refund sent to original payment method
- Confirmation email sent once processed
Subscription Cancellation
You can cancel your subscription at any time through your account dashboard. Cancellation will stop future billing but maintain access until the end of your current billing period.
Payment Processing
All payments and refunds are processed through Paddle as our merchant of record. Refund timing may vary depending on your payment method and financial institution.
Special Circumstances
We evaluate special refund requests on a case-by-case basis. Please contact our support team if you believe your situation warrants special consideration.
Business Accounts
For business or enterprise subscriptions, please refer to your service agreement for specific refund terms and conditions.
Contact Information
For refund requests or questions about our refund policy, contact us at:
Email: [email protected]
Response Time: Within 24 hours