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Refund Policy

Learn about our straightforward refund process and customer satisfaction guarantee.

Last Updated: January 1, 2025

Introduction

At Clarity.Tube, we want you to be completely satisfied with our service. This refund policy outlines the conditions and process for requesting refunds for our Chrome extension subscriptions.

Free Analyses

All new installations come with 100 free video analyses. These free analyses allow you to experience the full capabilities of our service before committing to a paid subscription. Free analyses are not eligible for refunds or compensation.

Refund Eligibility

  • Within 14 days of first payment: Full refund available if service usage is minimal (less than 10 video analyses)
  • Technical issues: Full refund if service unavailable due to technical problems (excluding AI processing limits)
  • Service discontinuation: Prorated refund for remaining subscription period minus consumed AI resources
  • Billing errors: Full refund for any incorrect charges

Non-Refundable Cases and Service Usage

  • After 14 days of subscription payment
  • If service usage (API calls, video analysis) exceeds 50% of subscription value
  • Partial refunds may be issued with deduction of consumed AI processing costs
  • Violation of Terms of Service
  • Abuse of service features
  • Multiple refund requests from same account
  • Free analyses are not eligible for refunds

How to Request a Refund

  1. Contact Support
    • Email: [email protected]
    • Include your account email and order number
    • Briefly explain your reason for requesting a refund
  2. Verification Process
    • We'll verify your account and purchase details
    • Review eligibility based on our refund policy
    • Check for any technical issues reported
  3. Refund Processing
    • Approved refunds processed within 5-7 business days
    • Refund sent to original payment method
    • Confirmation email sent once processed

Subscription Cancellation

You can cancel your subscription at any time through your account dashboard. Cancellation will stop future billing but maintain access until the end of your current billing period.

Payment Processing

All payments and refunds are processed through Paddle as our merchant of record. Refund timing may vary depending on your payment method and financial institution.

Special Circumstances

We evaluate special refund requests on a case-by-case basis. Please contact our support team if you believe your situation warrants special consideration.

Contact Information

For refund requests or questions about our refund policy, contact us at:
Email: [email protected]
Response Time: Within 24 hours